If you notice your Q10 is not connecting to the internet then you can try the following steps to resolve the issue:
1. Make sure the device is charged and powered on.
2. Confirm a SIM card is installed in the device.
3. Check the LED indicators on the device.
4. Ensure you have network connectivity.
5. Ensure you are connected to Wifi or tethered to the Q10.
6. Check you have not set and exceeded a data limit on your device.
7. Check you have a valid APN: MyQ10 portal > Internet > APN > Here you can modify or add new APNs.