If you notice your device does not power on when pressing the power button then there are steps you can try that should allow the device to start up.
1. Plug your phone into its charger to see if this wakes the device. You may notice a red LED displayed in the corner, or the phone may vibrate. If there's no reaction then test the original Cat charger with another device to confirm this isn't faulty.
2. While the phone is still connected to the charger, press the power key down for 15 to 20 seconds and the device should turn on.
Note: If your phone charger is faulty then you can purchase a new cable from our spare parts team. To contact them please click here.
If your phone does not turn on then please contact our support team to book this in for a repair.